Iris’ adult son was able to help with her mortgage once in awhile; and Iris also had good friend, also a widow, with whom she would frequently car pool–but this bill was something that neither could help with.
By the time she called Bridges of Hope, Iris was 5 months behind and had accumulated a bill that had nearly reached $1,000. She had been receiving Energy Assistance through Lutheran Social Service over the winter and had been under the impression that it was taking care of her monthly bills, but in fact the assistance had run out in February, and it had only been covering a portion of her full bill amount each month. Iris had already sought out the Salvation Army for Heat Share assistance, and they were able to help with a small portion toward the total past-due bill. She was also working with her mortgage company to get her monthly mortgage payment lowered, so her entire expenses each month would be slightly more affordable.
After working with Iris over the phone, I was able to meet with Iris and look at her budget even more in-depth. Based on the information, I suggested she connect with Financial Counseling from LSS, who specializes in that kind of assistance. At that point, Iris pulled out two sheets of paper from her purse–she had already completed financial counseling with them and had her new budget right there for me to look at! Iris had still not heard back from her mortgage company about a lower payment, but she was expecting that once it was processed, her living situation would be sustainable in the future. We knew if that happened, and if we could help Iris get caught up on the electric bill, she should be able to afford her life going forward.
About a week later, Iris stopped into the Bridges of Hope office to let me know her mortgage payment had been cut in half–great news! I helped her start the process of finding resources to get her house weatherized before next winter, and I was able to let her know that Bridges would be helping her with her electric bill as well. She expressed her thanks, saying she couldn’t thank Bridges of Hope enough. Two weeks after that, we made a follow-up call with Iris to see how things were going. It happened to fall right on her 80th birthday, and she let us know that she was now caught up on all of her monthly bills and was even putting away a portion of money into savings every month. What a great turnaround for Iris and Rosie both!
If you or someone you know has fallen into hard times and could use some support bridging the gap back to stability, please call Bridges of Hope at 218.825.7682, or learn more about our services here.