Careers

Office Coordinator- Bridges of Hope Office
The purpose of this position is to support administrative, program, financial, and fund development operations while creating a welcoming, organized and caring environment for everyone who interacts with and within our organization. This position is ideal for someone who genuinely enjoys connecting with people, creating a welcoming environment, and keeping things organized, accurate, and running smoothly behind the scenes. The Office Coordinator takes pride in anticipating needs, noticing details, solving everyday problems, and creating a positive experience for both visitors and staff.

Specific Responsibilities and Expectations:
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Hospitality & Front Office - create a welcoming, organized, and caring environment where everyone who interacts with and within Bridges of Hope feels acknowledged, respected, and connected.
• Answer and route calls on a RingCentral multi-line telephone system
• Greet and assist visitors in a courteous and friendly manner
• Handle caller, donor, and client inquiries and provide accurate information
• Work cooperatively and communicate effectively with team members at each of our five locations
• Monitor the “info@” email and route to the appropriate staff members
• Take ownership of the reception area and shared guest spaces, ensuring they are welcoming, organized, and ready for visitors
• Anticipate scheduled visitors, meetings, interviews, and other guests and help prepare for their arrival
• Proactively identify opportunities to improve the experience of visitors, donors, volunteers, clients, and community partners

Office Administration Tasks – help ensure the organization’s day to day operations run smoothly and efficiently.
• Support staff with meeting preparation, copying, scanning, filing, and mailings
• Collect, receive, sort and distribute mail, packages and deliveries
• Enter donor data into database management system, use mail merge to create and print donor letters
• Type and format general office documents using Microsoft Office Suite
• Prepare meeting rooms and assist with hospitality needs for organizational meetings and events
• Maintain and order office supply inventory as needed
• Coordinate routine vendor relationships, deliveries and service appointments
• Run general errands
• Provide administrative support for special projects and organizational activities

Finance Assistant Tasks – provide accurate and timely support for routine financial processes.
• Open bills and prepare bill spreadsheets
• Prepare donor deposit logs and use desk scanner to deposit checks
• Enter Common Goods bank deposits into QuickBooks Online
• Enter Common Goods daily sales into QuickBooks Online
• Assist Finance, HR and Operations Director with other bookkeeping tasks as directed

Position Requirements
• Previous experience in a reception, administrative, bookkeeping or hospitality role preferred
• Excellent communication and interpersonal skills, previous customer service experience preferred
• Proficiency with Microsoft Office Suite
• Experience with QuickBooks Online preferred
• Strong organizational skills with attention to detail and accuracy
• Ability to balance frequent interruptions and competing priorities while maintaining accuracy and follow-through
• Ability to work independently, manage recurring responsibilities, and meet established deadlines
• Ability to handle confidential client and financial information with discretion
• Demonstrates a warm, approachable, professional presence and a commitment to treating all people with dignity and respect
• Valid driver’s license and reliable transportation
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Compensation & Benefits
Bridges of Hope offers 10 paid holidays annually, paid vacation, paid sick time, Cafeteria 125 Plan, SIMPLE IRA matching of 3% after one year of employment, and a 20% shopping discount good at any of our three Common Goods locations. Hourly wage $20-23 with the higher wage offered to candidates with the ability to perform the financial assistant duties.

Reports to: HR, Finance, and Op. Director
Location: Bridges of Hope Human Services, In-Person Position
Direct Reports: None

To apply, submit your cover letter and resume to info@bridgesofhopemn.org.

Common Goods Retail Associate
We’re looking for a Retail Associate who is passionate about customer service and ready to help customers and donors have the best experience at Common Goods. If you enjoy working in a fast-paced, team-oriented environment, this might be the perfect role for you!​

What We’re Looking For:
• Exceptional customer service skills.
• A love for working with people and building connections.
• Creativity and the ability to think outside the box.
• Honesty, dependability, and a proactive attitude.
• Comfort staying busy and taking initiative.
• Teamwork and collaboration skills.​

Requirements:
• Available during Common Goods business hours: Monday–Saturday, 9AM–6PM and Seasonal Sundays 11AM - 4PM
• Able to stand for long periods and lift up to 35 lbs.
• Retail and Point of Sale experience is preferred, but we’re happy to train the right candidate!​

Compensation:
Pay starts at $15.00 per hour, based on experience.

How to Apply:
Fill out our online form or pick up an application at any of our Common Goods locations.

Shelter Attendant
A shelter attendant will greet guests and complete the nightly check-in process and work to provide a safe, clean environment while assisting and supporting guests.

Job Duties:
• Conduct initial screening & intake process for guests.
• Ensure the safety and security of guests, volunteers, visitors, and staff.
• Conduct personal property inspections at intake.
• Provide tour and general information for new guests.
• Understand and effectively respond to guest needs.
• Maintain guest files, logs, and manage data in accordance with program requirements.
• Work collaboratively with volunteers and donors.
• Assist with nightly cleaning duties of the facility: laundry duties, sweeping, mopping, bathrooms, and upkeep on the grounds around the shelter. Lifting, bending, twisting, and reaching above your head required.
• Display compassion and empathy while interacting with guests.
• Listen to guest needs and respond appropriately.
• Communicate with local agencies to provide for the needs of the guests.
• Communicate concerns and issues to shelter manager.

Organizational Culture Requirements:
An employee of Bridges of Hope is expected to support the mission of and demonstrate the values of the organization; including but not limited to:
•Setting aside personal bias and honoring the value & worth of every person.
• Going above & beyond by offering simple, consistent, and personalized services.
• Listening, encouraging and empowering with kindness & compassion.
• Working cooperatively & collaboratively both inside the organization and within the broader community.
• Facilitating a positive, professional, and supportive work environment.
• Rising above petty gossip, divisiveness, passive-aggressiveness, and/or clique-formation.
• Practicing high ethical and confidentiality standards.
• Committing to personal self-care and wholeness.

Compensation:
• $17/hour awake and $11.41/hour asleep
• 20% employee discount at Common Goods after 90 days of employment

Location: Warming Shelter in Brainerd, In Person Position
Reports to: Warming Shelter Manager