Careers

Common Goods Retail Manager - Crosby
The Common Goods Retail Manager is responsible for the overall leadership and day-to-day operations of the Crosby Common Goods store. This position leads the store team and ensures strong production, customer service, safety, operational, and financial performance in support of the mission of Bridges of Hope. The Retail Manager also represents Common Goods and Bridges of Hope through community relationships, networking, events, and fundraising activities.

Specific Responsibilities and Expectations:
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Store Operations & Performance
• Lead daily store operations, staffing, workflow, and priorities.
• Maintain strong production, pricing, quality, merchandising, cleanliness, and organization standards.
• Monitor sales, production, payroll, expenses, donations, recycling, and inventory flow to meet goals and maximize profitability.

Team Leadership
• Lead, train, coach, and develop an engaged, productive, and accountable team.
• Set clear expectations and provide timely feedback, retraining, performance management, and employee reviews.
• Develop schedules that provide appropriate coverage while responsibly managing payroll.​

Customer, Donor & Volunteer Experience
• Maintain a welcoming and consistent experience for customers, donors, and volunteers.
• Reinforce established customer service and donation intake standards.
• Recruit, engage, coordinate, and support volunteers and respond appropriately to concerns.

Safety & Facility
• Maintain a safe, clean, organized, and welcoming store environment.
• Ensure safety procedures are followed and proactively identify and address hazards.
• Monitor building, equipment, maintenance, and emergency preparedness needs.
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Community Engagement & Fundraising
• Represent Common Goods and Bridges of Hope professionally in Crosby and the surrounding community.
• Build relationships with businesses, organizations, donors, and community partners.
• Participate in networking, community events, fundraising, and organizational activities as needed.
• Perform other duties as assigned by the Retail Director.

Qualifications
• Commitment to the vision and mission of Bridges of Hope.
• Previous retail experience; retail leadership or management experience preferred.
• Demonstrated ability to lead, motivate, and hold a team accountable.
• Strong customer service, communication, organization, and problem-solving skills.
• Ability to manage multiple priorities, make sound decisions, and build positive relationships.
• Proficient in Microsoft Office Suite and working with POS.
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Schedule
Full-time position with a flexible retail leadership schedule. The Retail Manager is responsible for ensuring appropriate coverage and must be available for occasional evenings and weekends as store operations, staffing, community events, networking, and fundraising needs require.

Common Goods Crosby store hours are Monday–Saturday, 9 a.m.–6 p.m., with seasonal Sunday hours of 11 a.m.–4 p.m.

Compensation & Benefits
Salary: starting at $55,000 annually, based on experience. Cafeteria 125 Plan, SIMPLE IRA contributions and matching plan, paid holidays, vacation and sick time, and Common Goods employee discount.

Reports to: Retail Director, Bridges of Hope
Direct Reports: Team Members; coordinates volunteers

To apply, click the button below to submit your cover letter and resume.

Common Goods Retail Associate
We’re looking for a Retail Associate who is passionate about customer service and ready to help customers and donors have the best experience at Common Goods. If you enjoy working in a fast-paced, team-oriented environment, this might be the perfect role for you!​

What We’re Looking For:
• Exceptional customer service skills.
• A love for working with people and building connections.
• Creativity and the ability to think outside the box.
• Honesty, dependability, and a proactive attitude.
• Comfort staying busy and taking initiative.
• Teamwork and collaboration skills.​

Requirements:
• Available during Common Goods business hours: Monday–Saturday, 9AM–6PM and Seasonal Sundays 11AM - 4PM
• Able to stand for long periods and lift up to 35 lbs.
• Retail and Point of Sale experience is preferred, but we’re happy to train the right candidate!​

Compensation:
Pay starts at $15.00 per hour, based on experience.

How to Apply:
Fill out our online form or pick up an application at any of our Common Goods locations.

Shelter Attendant
A shelter attendant will greet guests and complete the nightly check-in process and work to provide a safe, clean environment while assisting and supporting guests.

Job Duties:
• Conduct initial screening & intake process for guests.
• Ensure the safety and security of guests, volunteers, visitors, and staff.
• Conduct personal property inspections at intake.
• Provide tour and general information for new guests.
• Understand and effectively respond to guest needs.
• Maintain guest files, logs, and manage data in accordance with program requirements.
• Work collaboratively with volunteers and donors.
• Assist with nightly cleaning duties of the facility: laundry duties, sweeping, mopping, bathrooms, and upkeep on the grounds around the shelter. Lifting, bending, twisting, and reaching above your head required.
• Display compassion and empathy while interacting with guests.
• Listen to guest needs and respond appropriately.
• Communicate with local agencies to provide for the needs of the guests.
• Communicate concerns and issues to shelter manager.

Organizational Culture Requirements:
An employee of Bridges of Hope is expected to support the mission of and demonstrate the values of the organization; including but not limited to:
•Setting aside personal bias and honoring the value & worth of every person.
• Going above & beyond by offering simple, consistent, and personalized services.
• Listening, encouraging and empowering with kindness & compassion.
• Working cooperatively & collaboratively both inside the organization and within the broader community.
• Facilitating a positive, professional, and supportive work environment.
• Rising above petty gossip, divisiveness, passive-aggressiveness, and/or clique-formation.
• Practicing high ethical and confidentiality standards.
• Committing to personal self-care and wholeness.

Compensation:
• $17/hour awake and $11.41/hour asleep
• 20% employee discount at Common Goods after 90 days of employment

Location: Warming Shelter in Brainerd, In Person Position
Reports to: Warming Shelter Manager